In a recent development, MTN Nigeria, a leading telecommunications provider, has acknowledged the network connectivity disruptions experienced by its valued customers. The root cause of these disruptions has been traced to damage sustained by an overseas undersea cable. Both voice and data services have been adversely affected, impacting millions of subscribers across the country.
Customer Frustration and Impact:
- Concerned subscribers have taken to social media platforms to express their grievances. Reports include failed call attempts and concerns about missing bank alerts.
- The prolonged network outage has significantly disrupted daily activities for many users.
MTN’s Swift Response:
- MTN has assured its customers that it is actively working to resolve the issue promptly.
- According to a statement from the telecom operator, “Bayobab Group acknowledges the ongoing disruptions affecting connectivity services in several West African countries due to breaks in multiple major undersea cables. Recognizing the critical importance of consistent internet and communication services, we are fully committed to swiftly addressing these disruptions.”
- MTN is rerouting traffic through alternative network paths and collaborating with consortium partners to expedite cable repairs.
- Leveraging its robust and resilient network infrastructure, MTN aims to minimize service interruptions and maintain connectivity.
Previous Network Crisis and Government Involvement:
- A few weeks ago, major operators in Nigeria, including MTN, Airtel, and 9Mobile, faced a widespread network connection crisis. Subscribers were unable to make calls due to glitches attributed to a fiber optic cable cut.
- The Association of Licensed Telecommunications Operators of Nigeria (ALTON) attributed the connectivity issue to significant fiber cuts made by road contractors employed by the federal government.
South Africa Also Impacted:
- Similarly, cable outages affected internet service providers and cloud service providers in South Africa.
- Vodacom, in a statement, apologized for intermittent connectivity issues caused by multiple undersea cable failures.
MTN expresses gratitude for its customers’ patience and understanding as they diligently work to restore services.
Stay tuned for further updates as the situation unfolds.
